Casino Score Terms and Conditions — Complete User Guide

Casino Score is an internationally licensed online gaming platform offering a wide range of casino games, Sports Betting, Live Casino, and bingo services. These terms and conditions form a legally binding agreement between Casino Score and its members.

Every member is responsible for reading these terms carefully before using any Casino Score service. If you use the platform without complying with these terms, Casino Score reserves the right to suspend or close your account at any time.

These terms and conditions have been prepared in English for the convenience of our members in Bangladesh. Casino Score believes that when every player can understand the terms in a clear and accessible way, the experience becomes more transparent and respectful for all.

The following requirements must be met to open an account with Casino Score:

• Registrants must be 18 years of age or older.
• All information provided must be truthful, accurate, and up to date.
• Each person may only register one account.
• You must be a resident of a country where Casino Score operates.
• The payment method used at registration must belong to the registrant.

KYC Verification

Casino Score reserves the right to carry out KYC (Know Your Customer) verification for all members. Proof of identity, address, and payment method may be requested before processing a withdrawal or when deposits exceed a specified amount.

Failure to submit KYC documents or providing false information may result in immediate account suspension, and Casino Score reserves the right to forfeit the associated balance.

Account Security

You are fully responsible for keeping your account password and login details confidential. Casino Score will never ask for your password by phone, SMS, or email. If anyone requests your password, treat it as a fraud attempt and report it to our support team immediately.

Casino Score supports deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods. The following rules apply to all transactions:

Deposit Rules

• A minimum deposit amount applies — the current limit is displayed on the platform.
• Deposits must be made only from a payment account registered in your own name.
• Deposits made through third parties are not accepted and may result in account termination.
• Deposits are generally credited to your account instantly.

Withdrawal Rules

• KYC verification must be completed on your account before a withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 12–48 hours.
• To withdraw bonus funds, the applicable wagering requirements must be met.
• If suspicious activity is detected, Casino Score reserves the right to suspend withdrawals pending investigation.

Casino Score regularly offers a variety of bonuses and promotional deals — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus offer has its own terms and conditions, which are detailed on the Casino Score promotions page.

Wagering Requirements

Bonus funds cannot be withdrawn directly — a specified amount must be wagered first. The wagering requirement varies for each bonus and is clearly communicated at the time of claiming.

• Wagering must be completed within a specified timeframe after claiming a bonus.
• Not all games contribute equally toward wagering requirements — some games contribute only partially.
• Only one bonus can be active at a time.
• Casino Score reserves the right to void bonuses if any misuse is detected.

Casino Score firmly believes that gaming is meant for entertainment, not addiction. We encourage all members to play responsibly and provide the necessary tools to help them do so.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Betting Limits: Decide in advance how much you want to wager within a given period.
• Self-Exclusion: If you feel that gaming is becoming difficult to control, apply for self-exclusion on Casino Score. This will deactivate your account for a set period or permanently.
• Cooling-Off Period: You can take a gaming break ranging from 24 hours up to 6 weeks.

Casino Score has a strict policy against anyone under the age of 18 registering or playing on the platform. Parents and guardians are urged to ensure that minors in their household cannot access Casino Score.

The following activities are strictly prohibited at Casino Score. If detected, the account will be closed immediately:

• Creating multiple accounts to claim bonus benefits.
• Using bots, automated software, or artificial intelligence to play games.
• Attempting to hack or gain unauthorized access to the Casino Score system.
• Introducing money laundering proceeds or illegal funds into a gaming account.
• Attempting to steal account credentials from other members or deceive them in any way.
• Exploiting any bug or glitch in the Casino Score gaming system for personal gain.
• Colluding with other players during a game.

Casino Score takes the privacy of your personal information seriously. Details provided at registration are used solely for the following purposes:

• Account management and verification.
• Processing financial transactions.
• Communications regarding promotional offers and services.
• Compliance with legal obligations.

Casino Score does not sell or share your personal information with any third party. Our full privacy policy Privacy Policy available on the page.

If you have a dispute or complaint against Casino Score, please contact our customer support team first. We take all complaints seriously and will work to resolve them as quickly as possible.

Complaint Submission Process

• Reach our support team directly via live chat.
• Please provide a detailed description of your complaint along with the relevant transaction ID and any supporting screenshots.
• Casino Score will provide an initial response within 72 hours.
• For complex matters, we aim to provide a final resolution within 7 business days.

If a member is not satisfied with Casino Score's decision, they may appeal to the relevant licensing authority.

Casino Score reserves the right to suspend or close an account in the following circumstances:

• Violation of Terms & Conditions.
• Registering with false or incomplete information.
• Failure or rejection of KYC verification.
• Suspicious or fraudulent activity.
• If the account has been inactive for an extended period (12 months).

Members may request to close their account at any time. Any remaining balance will be available for withdrawal, but bonuses with incomplete wagering requirements will be forfeited.

Casino Score strives to provide uninterrupted service at all times; however, Casino Score will not be held liable in the following situations:

• Losses resulting from technical errors, server downtime, or internet connectivity issues.
• Transaction delays or failures caused by third-party payment processors.
• If account information is compromised due to the member's own negligence.
• Natural disasters, war, or other circumstances beyond our control.
• If services must be suspended due to government regulations or legal orders.

Casino Score is committed to maintaining the highest standard of service. If you ever run into an issue, our support team is available 24/7 to help.